You may return items that are in same condition as you received within 7 days of delivery for a refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 7-14 days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 5 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 5 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
- All items are subject to a 15% restocking fee.
$6.99 shipping on ALL orders except for display cases (Continental US Only)*
Illinois Residents must include 7% Sales Tax.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
We ship all items via USPS, Fedex, or UPS. All items will ship with a tracking #, which will be emailed to you once your order has been processed and shipped.
Most orders received before 2:00pm Central Standard Time usually ship the same business day. Orders placed after 2:00pm CST will ship the next business day.
*Please contact us for shipping quote for shipments to Hawaii, Alaska, Puerto Rico, and ALL International shipments.